Simantea Ltd Privacy Policy
Updated Oct 2024
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1. Introduction
Welcome to Simantea Ltd ('we,' 'our,' or 'us'). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your data when you use our services in compliance with UK law and the General Data Protection Regulation (GDPR). Please make sure that you read this Policy carefully. By accepting the Clear! Terms & Conditions, downloading the Clear! application or registering you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy.
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2. Data Controller
Simantea Ltd is the data controller for the personal data collected and processed through our Clear! application and services. If you have any questions about this Privacy Policy or your rights, please contact us at:
Full name of legal entity: Simantea Ltd (14924270)
Name or title: Data Protection Manager
Email address: support@clear-app.com
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3. Data Processor
Some data collection processes are provided by RealityMine, these are described in section 4.2
Additional contact: RealityMine Ltd acting as Data Processor
Full name of legal entity: RealityMine Ltd
Name or title: Data Protection Manager
Email address: dpm@realitymine.com
Postal address: Data Protection Manager, RealityMine Limited. Warren Bruce Court, Warren Bruce Rd, Stretford, Manchester, M17 1LB, United Kingdom
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4. What Data We Collect
We collect personal data to provide our services effectively. The types of data we collect include:
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4.1. Data that you actively provide
- Registration details: Data collected prior to registering to join Clear! application. Name, postcode, email, basic household composition, main phone operating system.
- Receipts: Paper and digital receipts submitted by users through the Clear! application or through user forwarding of digital receipts. We will process and store the products, prices, promotions, retailer name and address, totals, date and payment methods as well as an image of the receipt.
- Surveys: Data collected through voluntary surveys within the Clear! application.
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4.2. Passively Collected Data collected by RealityMine
These services can be stopped and re/started by users in the Clear! application account settings.
RealityMine may collect both personal information and non-personal information from you as described below. Personal data, or personal information, means any information which relates to an identified or identifiable person. It does not include data where the identity has been removed (anonymous data). RealityMine may collect, use, store and transfer different kinds of personal data about you which RealityMine have grouped together follows:
• Contact Data includes email address and telephone numbers.
• Technical Data includes applications and websites used, search terms entered, internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use
The processing and grouping of personal data will be completed by RealityMine.
RealityMine do not intentionally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor does RealityMine collect any information about criminal convictions and offences. However, such data may be collected in connection with the collection of other information (e.g., website visits, search terms entered, etc.) and may be processed and used in connection with our services to or for our client(s). WHILE THE APP IS ACTIVE ON YOUR DEVICE PLEASE DO NOT ENTER DATA/INFORMATION OR USE APPS OR THE INTERNET IN A WAY THAT WILL LEAD TO THE COLLECTION AND PROCESSING OF SENSITIVE PERSONAL DATA.
4.2.1. How RealityMine Collect the Information:
RealityMine use different methods to collect data from and about you. RealityMine have set out below further detail on exactly how data is collected from you when using the Application.
The Application collects ‘clickstream data’ and may also gather diary/survey data if configured. Clickstream data is information generated by you and your device while surfing the Internet and interacting with various sites, services and device functions.
The service will either install the “Meter” (a piece of software on your device to collect the data described above) and/or will establish the “VPN” (a profile on your device to direct all internet data generated by and for your device through RealityMine to enable Us to collect the data). Regardless of whether data is collected via the Meter or the VPN, RealityMine will only use the data as described in this Notice.
On Android and iOS mobile & tablet devices, RealityMine may use a VPN to collect the web traffic for applications and websites. Panellists are asked to install a root certificate which is used to decrypt the HTTPS traffic from specific browsers and applications, and the URL and some specific HTTP headers are collected - these would NOT include passwords or credit card details.
On Android, the root certificate is uniquely and randomly generated per device meaning that no external party, including RealityMine nor Simantea Ltd, is able to decrypt the traffic outside of the device. Additionally, from Android 7 and above, even with the root certificate, decryption of traffic is prevented by the operating system from apps other than browsers and applications where the developers have opted into trusting the root certificate. This data is used to report on web pages the user visits, including those of video services when using the browser. For iOS VPN, the private key needs to be securely stored on the VPN server for the solutionai to function.  
Data collected via the Application is encrypted on-device using public key technology such that if the device is ever compromised, stolen or lost, the collected data cannot be decrypted because the private key is not known.
In greater detail, Reality Mine may collect the following types of information:
Online browsing This includes the sites you visit and apps you use, including news sites/apps or social networks, and your interactions with them. In some instances, this may also include specific content from within applications, such as the Title of a show viewed on a specific SVOD service, or an advert exposed to within a social media application.
Online activities This includes the search terms you enter and the results of such searches, the videos you view, the products you shop for online, information you enter into forms, the materials you download or upload, the advertisements you see, cookies on websites you visit, information and content on sites or apps that you visit or use and with which you interact and may include personal, financial and health information (subject to the process described below in the section entitled “Protecting Personal & Sensitive Information”).
System information This includes information about the device and browser that you are running on, including the IP address and phone number of the device, how the Application is operating, and which other applications are installed or running.
Location Information Meaning data which reveals the geographic location of you and your mobile device, where you have given us your consent to collect such information. When you first download the Application, you will be asked if you agree to your location information being disclosed to us. If you consent, then RealityMine may collect and transmit this information on a semi-continuous and passive basis, which does not require any further activation on your part. If you wish at any stage to turn off this passive location tracking, you will need to uninstall the Application, by following all of the defined steps from the instructions set out in the Application Removal section below.
RM Connect This includes the capture of media viewing of a profile or account across all devices for connected streaming services, such as content viewed, when, for how long and on what device. At no point are account details captured or stored including emails and passwords.
The above list contains examples of the type of data collected and is not a comprehensive list of every single data element.
4.2.2. Protecting Personal & Sensitive Information
RealityMine is accredited to both ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) standards. RealityMine has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, RealityMine limits access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on the Data Controllers instructions and they are subject to a duty of confidentiality.
RealityMine has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where RealityMine are legally required to do so
4.2.3. Cookies
RealityMine may collect certain information in part through the use of a technology called a “cookie.” A cookie is a small text file that is saved to your device using your browser, which allows sites to recognize you and store preferences and other information if you return to the site using the same device and browser.
RealityMine use temporary session cookies during the download and registration process to correctly identify the research panel that you have joined, enable the creation of a unique, anonymous identifier and to trigger the download process.
RealityMine may use cookies apart from the Application and link that data to other data in your profile, including data that is collected through your use of the Application.
You may remove cookies and/or control their operation by adjusting your browser settings. Please visit the ‘help’ section of your browser for more information.
4.3. Passively collected data by Simantea
Audio Content Information. The devices may sample background audio content using the device’s microphone. The actual audio is never stored, but immediately converted into a “fingerprint” in a non-reversible process. The “fingerprint” is used to try and identify the TV/radio/audio show, content, channel, service, promotion or commercial being listened to. This feature is disabled during phone calls.
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5. How We Use Your Data
We use your data for a variety of purposes to provide our services effectively and to deliver insights to our clients. Typically, the data we collect is aggregated and reported in the form of consumer segments, which are groups of users who share common characteristics or interests. For example, “women between the ages of 28-34 that buy olives.” These aggregated consumer segments are shared with our clients and other authorized parties to help them understand trends and behaviours, without directly identifying individual users. Examples of this are outlined below:
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5.1. Advertising Research (To assess the effectiveness and return on investment of advertising, promotional, sponsorship or product placement campaigns)
We combine your data with that of other users to form pools that are then analysed to measure exposure to certain advertisements. The results, which do not identify any particular user, are shared to help brands understand how their advertising spending impacts consumer behaviour and decision-making. For example, we may compare the behaviours of a group of users who viewed a particular advertisement with another group who did not, allowing clients to understand the effectiveness of their ad campaigns.
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5.2. Media Use Analysis (To help brands and advertisers understand the composition of their audience without targeting or marketing to individual users)
Your data is used to form consumer segments that we share with clients to help them understand how different audiences interact with content, applications, promotions, sponsorships and advertisements. This information is used to identify where consumers go online and offline and how they engage with media. For instance, we may analyse how users interact with a client’s website compared to how they interact with a competitor’s site, helping our clients optimize their digital properties and content.
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5.3. Shopper behaviour (To help brands and retailers understand consumer behavior to enhance their business strategies)
Your data is used to form cohorts of shoppers that behave in a similar way and the prior or subsequent behaviour is tracked to understand behavioural change. For example a group of individuals may be identified that bought a specific brand when it was on promotion, that groups purchasing of the category pre and post the promotion could be of interest to clients. Your data is also used to estimate the total volume of sales at a brand, retailer and product level, to monitor changes in these estimates over time and to help understand he key drivers of changes
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In some cases, we may share or use non-aggregated data for limited purposes, which are explained below:
5.4. Linking with other datasets (To build a deeper understanding of your characteristics)
We may use the personal data you have directly provided to us to obtain additional data about you from public and private data sources. This information may include household and lifestyle data, purchase history (both online and offline), and demographic or viewing data. We combine this information to create enhanced profiles, which help us understand your behaviour and preferences. For example, we may identify a consumer segment that visits specific websites during their product research phase but prefers to make purchases in-store. Such insights can assist brands in reaching their potential customers more effectively.
If we work with third-party data providers to supplement your profile, we protect your privacy by requiring these providers to sign confidentiality agreement and linking would occur in ‘clean room’ ensuring personal data is not shared across organisations. These agreements prohibit third parties from using your data for any purpose other than those explicitly authorized by us. We instruct these providers to maintain the confidentiality, security, and integrity of the data we provide.
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5.5. Consumer Segmentation Analysis (To enable clients to enhance their understanding of segments of consumers they have built for marketing planning)
We may use your data, including personally identifiable information, to help our clients improve their understanding of existing consumer segments or create new ones. This analysis helps our clients better align their marketing and advertising strategies. Sometimes, we may work with third-party data sources to further enrich the profiles, enabling us to provide deeper insights into consumer behaviour.
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5.6. Targeted Surveys (To enable Simantea to send you surveys)
Based on your behaviour collected through the Clear! application, we may send you invitations to participate in targeted surveys. For example, if your browsing patterns indicate an interest in travel, you may receive a survey about travel services. Survey responses are shared with clients in a way that does not directly identify any user but provides valuable feedback that helps them refine their products and services.
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5.7. Application Maintenance and Functionality
We use your information for purposes related to the configuration and proper functioning of the Clear! application, database management, customer support, or data quality assurance. This ensures that the Clear! application remains efficient and effective for all users.
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5.8. Contact Information and Communications
During the registration process or when participating in surveys, you may provide personal information such as your name, email address, birth year, household details, income, and gender. This information forms part of your consumer profile and is used to improve the services we provide. Additionally, we may use this contact information to communicate with you regarding Clear! application maintenance, upgrades, or other service-related updates.
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5.9. Authorized Vendors and Service Providers
We may share your data with authorized vendors and service providers who perform services on our behalf. These third parties are required to maintain the confidentiality and security of your data and are prohibited from using your data for any other purposes.
By combining your data with data from other users, we ensure that insights are delivered to our clients in a way that protects individual privacy, while enabling the development of rich consumer segments that help businesses understand and engage with their audiences more effectively.
6. Legal Basis for Processing
We process your data under the following legal bases:
- Consent: We obtain your consent before collecting or processing your data where required.
- Legitimate Interests: We process data based on our legitimate interest in conducting market research and analyzing consumer behavior, provided it does not override your rights and interests.
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7. How We Share Your Data
We do not sell or share your personal data with third parties for their marketing purposes. We may share your data with:
- Service Providers: To help us perform data analysis and provide our services.
- Partners/Clients: In aggregated and/or anonymized form, to help brands and advertisers understand audience trends and behavior.
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8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and resolve disputes. After this period, your data will be securely deleted or anonymized.
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9. Your Rights
Under UK law and GDPR, you have the following rights regarding your personal data:
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9.1. Right to Access
You have the right to request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
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9.2. Right to Rectification
You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.
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9.3. Right to Erasure
You have the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Your request will be actioned within 90 days following company policy.
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9.4. Right to Object
You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
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9.5. Right to Restriction of Processing
You have the right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it, as you need it to establish, exercise, or defend legal claims.
• You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
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9.6. Right to Data Portability
You have the right to request the transfer of your personal data to you or to a third party. We will provide you or the third party with your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
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9.7. Right to Withdraw Consent
You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of these rights, you can submit your request through our website at www.clear-app.com or contact us directly at support@clear-app.com
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
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10. Security of Your Data
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes;
Using encryption and secure servers to store your data.
Hashing and encryption of audio content captured on device to ensure no audio leaves an individual’s device.
2FA as standard to access any information in the system
Principle of Least Privilege: In considering who has access to which data we consider each Simantea role and only make data available to those that need it.
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11. International Data Transfers
Your data may be transferred and stored outside the UK or the European Economic Area (EEA). We ensure that any such transfers are made in compliance with GDPR requirements and that your data is adequately protected.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.
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13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
- Email: support@clear-app.com
- Website: www.clear-app.com
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Simantea Ltd TERMS & CONDITIONS
Updated Oct 2024
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Clear! App Terms and Conditions of Use ("Terms")
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Version 1.1
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Last Updated Date: 20.10.2024
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1. About us
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Get rewarded for sharing your data with Clear!. Earn points for scanning receips and answering survey. Then turn your points into vouchers for shopping…
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The Clear App is supplied by Simantea Limited UK ("Simantea", "we", "us", and "our").
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Our company number is 14924270
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Our registered office address is
3 Blackdown View, Nynehead, Wellington, Somerset, United Kingdom, TA21 0JZ
Please do not send correspondence to this address.
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"App" means the Clear! App and all updates of the Clear! App that we make available or provide to you.
IMPORTANT NOTICE: PLEASE READ
These Terms explain how you may use the App and the legal terms that apply.
The Reward Rules are part of these Terms and explain how you can use the App to earn points and exchange them for rewards.
Our Privacy Policy explains how we will use your personal data.
The Reward Rules can be found below and the Privacy Policy can be found on the Privacy Policy page of www.clear-app.com
To use the earn rewards, you must "ACCEPT" these Terms and our Reward Rules. This will create a binding legal contract between you and us, and you can begin to earn rewards. If you do not agree to the Terms and the Reward Rules, you do not have a licence to use the App and you should not use it.
2. Age
To use the App, you must be 18 or older.
3. Permission from device owners
You must obtain permission from the owner of any device that is controlled but not owned by you to download and use a copy of the App on that device.
You and the owner of the device may be charged by your and the owner's service provider for internet access on the device.
You should check with your and the device owner's mobile or internet service provider for details of data and internet usage charges.
If you download or install the App onto a device, you accept responsibility in accordance with these Terms for using the App on that device, whether or not you own that device.
4. Device and system requirements
The App is compatible with devices that meet the minimum system and compatibility requirements below. If your device does not meet these requirements, the App might not work on your device as expected.
5. Support for the App, how to tell us about problems and complaints
For help using the App or if you have any queries about the Reward Rules please view our FAQs or alternatively, email our support team at support@clear-app.com
Rewards (such as e-gift cards) are subject to the relevant merchant's terms and conditions. If you have redeemed points in exchange for a reward and you have a query or complaint about the reward, please contact the relevant merchant.
6. How we will contact you
If we need to send you a general notice or general information, we will send a pop-up notification on the App. We recommend that you check the App regularly and frequently for notifications. We may also contact you by email using the most recent email address.
7. Permission to use the App
The App belongs to us and our licensors. We grant you a non-exclusive, perpetual, licence to:
Download and install the App onto a device that you own or control, or if you have obtained the App from the Apple App Store, onto any Apple branded product that you own or control,
Use the App for personal, non-commercial use in accordance with the Reward Rules.
If you obtained the App from the Apple App Store, you must also use the App in accordance with the Usage Rules in Apple's App Store Terms of Service.
If you obtained the App from Google Play, you must also use the App in accordance with the Google Play Terms of Service.
You may use the App anywhere in the world, but please note that under the Reward Rules, we only accept scanned or forwarded receipts from certain UK retailers. Further details can be found in our Reward Rules in the FAQs section of the App.
You may share the App in accordance with family-sharing rules, family-group rules and volume purchase rules of the app store where you obtained the App. Otherwise, you must not transfer the App to any other person or share the App with any other person.
If you sell any device on which the App is installed you must remove the App from the device before you deliver the device to the buyer.
This is a licence, not a sale. That means that we and our licensors continue to own the App when it is installed on your device.
8. Some rules
There are some rules we ask you to follow when using the App.
You must not:
Use the App for any illegal purpose,
Use the App for any commercial or business purpose,
Upload or transmit anything via the App that is obscene, defamatory, abusive, or threatening or that infringes any other person's rights,
Use the App to do anything that could harm our reputation,
Use the App to post or transmit spam,
Try to hack the App or to get around any of the App's security or access control features,
Modify, adapt, translate, or create derivative works of the App,
Remove, alter or conceal any trademark, logo, copyright or other proprietary notice that is on the App.
Decompile or reverse engineer the App or try to derive source code from the App by any other method ("Reverse Engineer" the App), ), except as is permitted by the Copyrights Designs and Patents Act 1988 (as amended). If you require information to enable you to make the App interoperable with other software ("Interoperability Information") please contact us at support@clear-app.com so that we may try to assist you.
If we provide you with Interoperability Information or if you obtain Interoperability Information, you may only use it for the purpose of making the App interoperable with another software program. You should not use Interoperability Information for any other purpose.
Scan or forward a receipt which has already been scanned by another user of the App
9. Changes to these Terms
From time to time, we may make changes to these Terms to reflect:
Changes in law or regulations that affect the App or our business,
Industry requirements or standards that affect the App or our business,
Changes or updates to the App.
We will notify you of such changes to these Terms by sending you a pop-up notification via the App. We recommend that you check the App regularly and frequently for notifications.
If you continue to use the App after the changes to these Terms come into force, you will have accepted the amended Terms.
If you are unhappy with our changes to the Terms, you can stop using the App from the date that the changes come into force.
By clicking to accept a change or by continuing to use the App after the date that the changes to the Terms take effect, you are agreeing to be legally bound by those changes.
The latest version of these Terms will be available to you via the App interface, or in the “help” section of this App.
10. App Updates
From time to time we may make free updates available to you to improve the App's performance, to fix bugs, to address security issues, to enhance functionality, and/or to improve the user experience. We recommend that you install updates as soon as reasonably possible after we make them available to you.
We may automatically update the App on your device to address security threats.
11. Errors, bugs and interruptions
The App and all updates are supplied to you free of charge.
You acknowledge that the App is provided on an "AS IS" basis and may contain errors or inaccuracies. We do not give any warranty or guarantee that the App will operate without error.
We do not guarantee uninterrupted access to the App. You acknowledge that we may need to interrupt access to the App for scheduled or emergency maintenance purposes, to fix bugs or for security reasons. Access to the App may also be interrupted for reasons outside of our reasonable control.
12. App not developed for your requirements
You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the App as described on the applicable app store front and in these Terms meets your requirements.
13. Security of internet transmissions
You acknowledge that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
14. Our liability to you – losses we are responsible for
We do not exclude or limit our liability to you:
For death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors,
For fraud or fraudulent misrepresentation, or
For any liability that cannot be excluded or limited by law.
15. Your responsibilities and our liabilities
It is your responsibility to:
Check that your device and operating system is compatible with the App (see paragraph 4 of these Terms if you not sure);
Regularly back-up all devices where you have installed the App and all data and digital content, at least every 45 days;
Promptly install all updates we make available to you within 14 days after we make the update available to you.
16. We may end your right to use the App
If you do not comply with these Terms, the Reward Rules or applicable laws, or if we have reasonable grounds to suspect fraud or misuse of the App by you or by anybody using your device or account details, we may immediately terminate your right to use the App and exclude you from the Clear! reward scheme by giving you written notice setting out the reasons.
We may also end your right to use the App if we are required to do so by the app store where you obtained the App.
If you have not interacted with the App for a period of more than 3 consecutive weeks, we may contact you by SMS or email to let you know that we intend to terminate your use of the App and remove you from the reward scheme under the App. "Interacting" with the App means:
Logging in to the App
Scanning a Receipt
Completing a survey on the App
Allowing (or continuing to allow) the App to access data on your Facebook or Google public profile.
When we contact you we will let you know the date on which your right to use the App and to participate in the reward scheme will end, which will be least 30 days after we contact you.
17. We may discontinue the App
We may end your right to use the App if we discontinue the App or the Reward Scheme.
We will give you not less than 14 days' notice by SMS or email before discontinuing the App or the Reward Scheme.
18. You can choose to stop using the App at any time
If you no longer wish to use the App, you may end this contract by contacting us at support@clear-app.com
19. What happens after your right to use the App ends
When your right to use the App ends:
You will no longer be able to use the App. You should stop using the App and delete it from all of your devices.
We (or the app store where you obtained the App) may remotely disable the App on your device(s) or use other means to prevent you from accessing the App.
You will not be able to earn any points under the Reward Rules.
For details of when and how to redeem points if your right to use the App ends, please see the Reward Rules
20. PLEASE READ THIS SECTION IF YOU OBTAINED THE APP FROM THE APPLE APP STORE:
If you obtained the App from the Apple App Store, this section explains how responsibility for the App is allocated as between Simatea and Apple.
If you obtained the App from Google Play or another app store, this Paragraph 21 does not apply to you.
These Terms are between Simantea and you. These Terms are not between you and Apple.
Simantea's responsibilities and liabilities to you are explained in the other sections of these Terms.
Simantea, not Apple, is solely responsible for the App and its content.
Apple has no obligation to provide any maintenance or support services for the App.
Simantea, not Apple, is responsible for any product warranties in relation to the App.
If the App does not conform to a warranty given by Simantea, you may notify Apple, and if you have paid a purchase price for the App, Apple will refund you the purchase price. Apple has no other warranty obligation in respect of the App.
Any other claim that you might have in relation to the App is Simantea's sole responsibility (and not Apple's) and will be determined in accordance with the law and these Terms.
Simantea, not Apple, is responsible for addressing any claim by you or a third party relating to the App or your use or possession of the App. This includes: product liability claims; (ii) any claim that the App does not comply with any law; and (iii) consumer protection, privacy and similar claims.
If a third party claims that the App or your use or possession of the App infringes that third party’s intellectual property rights, Simantea, not Apple, will be solely responsible for investigating, settling, defending and/or discharging the claim.
Apple and Apple’s subsidiaries are third party beneficiaries of these Terms. Apple and its subsidiaries may enforce these Terms in accordance with the Contracts (Rights of Third Parties) Act 1999. Apart from this, no other person has rights under the Contract (Rights of Third Parties) Act 1999 to enforce these Terms. There is no requirement to obtain consent from Apple, any Apple subsidiary or any other person who is not a party to these Terms in order to rescind, vary, suspend, enforce or terminate these Terms, or to assign or transfer any rights or obligations, or to grant any waiver under these Terms.
You warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and that you are not listed on any U.S. Government list of prohibited or restricted parties.
21. We may transfer this contract to someone else
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
22. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
23. Third parties
Except where Paragraph 21 applies, this agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
24. If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
25. Even if we delay in enforcing this contract, we can still enforce it later
If we fail to insist that you meet your obligations under these Terms or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived our rights against you and it does not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you. Even if we delay in enforcing this contract, we can still enforce it later.
26. Which laws apply to this contract and where you may bring legal proceedings
These Terms are governed by UK law.
27. Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you reach the end of our internal complaints handling procedure without resolution, we will provide you with the name and website address of an independent body that is competent to deal with your complaint, should you wish to use alternative dispute resolution. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
App Reward Rules ("Reward Rules")
1. About these Reward Rules
These Reward Rules explain how you can use the App to earn points and exchange them for rewards.
These Reward Rules are part of the Clear! App Terms and Conditions of Use ("Terms") and should be read with the Terms as one document.
2. Terminology
To make these Reward Rules easy to understand, we've defined certain words and expressions. When we use any of the words or expressions below in these Reward Rules, they have the meanings given below:
" Clear! Reward Scheme" means the scheme described in the Terms and in these Reward Rules allowing users to earn points by sharing data and opinions with us and to exchange points for reward
"Receipt" means a receipt for any purchase you have made as a consumer for a physical product in the United Kingdom
"Your Data" means personal data that relates to your or your households purchases
3. How can you earn?
The Clear! App allows you to share your data and opinions with us in exchange for money that can be redeemed in multiples of 5 GBP .
Points earning activities
When you successfully scan or forward a receipt into the App that has not been scanned before. You will only earn for the first twenty two valid receipts every seven days.
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When you complete a survey on the App that you have not previously completed.
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When a client of Simantea Ltd purchases some of the data that you have provided
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When you have successfully submitted a receipt for seven consecutive weeks at level infinity.
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Redeeming points
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Rewards are electronic gift cards with selected merchants or digital cash. Rewards are subject to the relevant online retailer's terms and conditions.
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Points must be redeemed in batches of 5 GBP points. For example, if you have 510 pence, you can redeem 5 GBP points, leaving a balance of 10 pence unredeemed. If you have fewer than 5 GBP points, you'll need to earn more points to reach the 5 GBP point threshold before you can redeem.
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Once a gift card is delivered, it is non-refundable and non-exchangeable.
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If you have issues relating to the use of (rather than the receipt of) a gift card, please contact the gift card merchant’s customer service team.
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4. Changes to the Reward Rules
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We reserve the right to change and substitute from time to time our rewards partner, selected online retailers that we partner with to provide rewards, and the rewards that can be obtained by redeeming points. For details of the rewards that are available at any time and other information about the rewards or problems, please visit our partner’s website.
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We may also change:
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The activities that earn,
The number of points that are awarded for a particular activity, and/or
If we plan to change the Reward Rules in any way that affects how you can earnwe will give you reasonable advance notice by sending you a pop-up notification via the App. By continuing to use the App after a change takes effect, you are agreeing to be legally bound by the change.
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5. Withholding points and rewards
We reserve the right not to earnings and/or rewards to you if you are in breach of the Terms (see Paragraph 8).
6. Personal use only
The Clear! Reward Scheme is for personal, non-business only. If we determine that your use of the Clear! Reward Scheme constitutes business use, you acknowledge that we may take any action we consider appropriate including cancelling any or all points awarded to you and/or terminating your right to App and excluding you from the Clear! Reward Scheme (see Paragraph 8).
Gift cards are not for resale.
7. Termination
Fraud, misuse, or breach: Under our Terms, if you do not comply with the Terms, these Reward Rules or applicable laws, or if we have reasonable grounds to suspect fraud or misuse of the App by you or by anybody using your device or account details, we may immediately terminate your right to use the App and exclude you from the Clear! Reward Scheme by giving you written notice setting out the reasons (see Paragraph 17 of the Terms). From the date that we give you written notice, all points that you have collected but not yet redeemed will be forfeited, and you will not be entitled to earn any more points, even if you continue to use the App or to share your data with us.
Terminating for non-use: You can choose to stop using the App or to delete it from your device at any time.
If we discontinue the App or the Reward Scheme: If we discontinue the App or the Clear! Reward Scheme, we will give you advance notice in accordance with the Terms (see Paragraph 17 of the Terms). You will be able to continue to earn and redeem points in accordance with these Reward Rules for 14 days after the date of our notice. Points may only be redeemed in batches of 5 GBP. Unredeemed points will be forfeited after the end of the 14 day period.